Product Updates 2023

Features

• 'If Declined' Branch was Added to 'Request Approval' Workflow Action ✂️

You can now automate scenarios where approval requests are declined.

For example, to automate access requests, you can configure an app catalog policy so that when a user requests app access, an approval request is sent to the app owner. If approved, the user will be provisioned with the app license; if declined, an email notification will be sent to the user, explaining that their request was declined.

Read more about Request Approval action here

Bug Fixes and Enhancements

• Paylocity integration - now supports connecting multiple accounts.

Features

• Build Your Own Torii Plugin 👩‍💻

We are excited to announce the launch of our Plugin Marketplace documentation on our Developer Community platform. This significant update is aimed at empowering our users to harness the full potential of our platform by building their own custom plugins. To facilitate this, we have also released a comprehensive Getting Started guide.

We strongly encourage all our users to explore these new resources and start building their own plugins to enhance their experience and capabilities with our platform.


• UKG Pro Integration is now Out of Beta ⭐️

Check our help article to learn how to integrate Torii with UKG Pro.

Bug Fixes and Enhancements

• App owners can now change the app’s state and edit the app’s owners.
• Workflow history log now displays when a workflow was enabled or disabled.
• Dialpad integration - license names have been updated.
• Atlassian integration - now supports retrieving licenses for specific sites.
• NetSuite integration now supports Token-Based Authentication.

Features

• Manually Enter Slack Channel IDs 👩‍👩‍👦

You now have the option to manually enter Slack channel IDs in the following actions:

1. Send Slack notification
2. Invite Slack user to channels

This is particularly helpful if you have many channels and the channels list loads slowly or fails to populate.

Read more about it here

• Review Unmatched Expenses 💰

Unmatched expenses view is now open to all organizations. It is available for users with Expenses - take action permission.

Read more about it here

Bug Fixes and Enhancements

• Expensify integration - now supports connecting multiple accounts.
• Torii public API - List apps now supports fetching sources data.
• The application’s sources attribute was added Torii public API when listing apps
• The Box action name Inactivate Box user was renamed to to Deactivate Box user

Features

• Never Miss an Auto-Renewal 🗓️

Leverage our new Auto-Renewal fields combined with the power of Magic Auto-Fill to ensure you never miss an auto-renewal.

Try it now by uploading a contract.

Read more about it here.

• Manually Enter Microsoft Teams Team-ID 👨‍👨‍👧

You now have the option to manually enter Microsoft Teams team IDs in the following actions:

1. Send message to team users
2. Send message to team channels
3. Add Microsoft Teams user to teams
4. Remove Microsoft Teams user from teams

This is particularly helpful if you have many teams and the teams list loads slowly or fails to populate.

Read more about it here

Bug Fixes and Enhancements

• The IF ELSE branch action based on the properties of a contract and contract app is now supported in Contract meets criteria trigger.
• Workday Financial Management integration - now supports connecting multiple reports.
• Slack AI bot was updated to provide more accurate responses and handle a wider range of questions, enhancing team productivity.
• User mapping process has been improved when manually changing Torii discovered app matching logic.
• You can now select a user when manually running workflows with “New app discovered” trigger.
• Filter by expenses account by using the new Account column added to the Expenses table.
• Plugins’ fields are now displayed on the Single App → Info tab.

Features

• Manually Enter Total Licenses ✍️

Gain a complete picture of your savings potential. This feature allows you to enter the total number of purchased licenses. Torii will then calculate the unassigned license count and update the estimated savings accordingly. This is applicable to applications whose API does not provide information on unassigned license counts.

Read more about it here

Bug Fixes and Enhancements

• The IF ELSE branch action based on the properties of an app is now supported in New app discovered and Closed app in use triggers.
• SAP Succesfactors integration - switched obtaining data from the User table to the Employee Central tables which are more reliable and accurate.

Features

• New Microsoft 365 Action: Add User to Groups 👨‍👩‍👧‍👦

Improve your onboarding processes and make your workflows more versatile by assigning user groups to your users based on their department, job title and more. Combine with our if/else branching to make smart, easy to manage workflows.

Bug Fixes and Enhancements

• The IF ELSE branch action based on the properties of an app is now supported in App Meets Criteria trigger.
• Last Used Date column was added to the specific user pages.
• JetBrains integration - Torii now supports expired license types.
• License.Annual.Cost was added as a personalization token

Features

• Self Served Feedback Board 🙋‍♂️

Easily submit, vote on, and track product feature requests with Torii’s new self-service feedback board. This streamlined approach provides a quicker and easier way to voice your product feedback and hear from other customers. Please provide as much detail as possible when submitting requests. Your feedback is valuable; we look forward to seeing your contributions

Click the feedback button to access the feedback board.


• New API Documentation 👩‍💻👨‍💻

Visit our all new interactive API Explorer! The explorer is your single place to find the Torii API reference, documentation, examples, and an interactive explorer to try out the API. With the new API Documentation, users can quickly start using the API and complete any task easily and securely.

Bug Fixes and Enhancements

• The IF ELSE branch action based on the properties of a user is now supported in New app discovered and Closed app in use triggers.

Features

• The IF ELSE Branch Action is now Supported in License Not in Use Trigger and in App Access Request Policies! 🧩

You can now create branches based on the properties of a user who has stopped using an assigned license or has requested access to an app through the Application Catalog.

Example use cases:

1. Specify that approval requests be sent to executives before revoking their licenses, while licenses for other employees are removed immediately.
2. Determine that if a user is part of the Sales department and requests access to Salesforce, they will be automatically provided with a license. However, if a user is from a different department, they will need approval from the app owner before access is granted.

Read more about it here

Bug Fixes and Enhancements

• Description and Website columns were added to the Applications table.

Features

• New Canvas Workflow Builder and Unlimited Branching 🧩

Use the new IF ELSE branch action to craft workflows that tailor to your company’s specific needs with nuanced conditions.

Easily grasp and review complex automations with a new panoramic view of the Workflow Builder.

Example use case:

1. Set different onboarding journeys for different teams, such as sales and engineering, so that they get added to the proper apps, all in one workflow.

💡The IF ELSE branch action is now supported in workflows with User meets criteria, User left and User joined triggers.

💡The App catalog policies UI was replaced with the new canvas view.

Read more about it here

Features

• Torii AI Bot 🤖

A new way to get insights on your SaaS stack - ask our Torii bot a question in natural language and get answers directly in your Slack channel.

Head over to Slack and type in a public or private channel /torii ask [question] . If you don't already have a dedicated Torii Slack channel, we recommend creating one to keep all of your data in one place.

Here are some examples to get you started:

/torii ask who is the app owner of Dropbox?

/torii ask how much am I paying for Salesforce?

/torii ask How many active Zoom licenses do we have?

/torii ask What is the most expensive app with the tag Project Management?

💡 You may need to reconnect your Slack integration to get the new /torii Slack feature.

Read more about it here.

Features

• Manage Approval Requests via Slack ✅

Manage all your SaaS approval flows in Slack and get a better employee experience and higher response rates. The message and button texts can be fully personalized and customized to fit any use case.

Example use cases:

1. Ask an employee who hasn’t been using an app if their license can be reclaimed.
2. Request the app owner approval before provisioning a license.
3. Request the employee’s manager approval before starting their offboarding.
4. When a contract renewal is approaching - ask the app owner if they wish to renew before starting the renewal process.

To set it up simply select “Send via Slack” in the Request Approval action configuration form.

Get creative and try it out now or read more about it in our Help Center.

Bug Fixes and Enhancements

• Okta User Type field was added for all organizations.
• Remove Smartsheet User action action renamed to Remove Smartsheet User & Transfer Data. Functionality remains unchanged.
• Freshdesk integration - license data has been enhanced. We now support two license types:
• Full-time
• Occasional
• The App ID field is now available in the applications table. This field is also available in for download via CSV and is accessible via Torii’s public API.
• Multiple employees field type is now supported for contracts.

Features

• Refine Discovered Apps 🔎

Enjoy full visibility into app data coming into Torii and ensure complete relevant app coverage from sources such as Google, Salesforce, Slack and more.

With this feature, you will be able to:

1. Continue benefiting from Torii’s AI-driven app filter to keep your applications page focused and accurate
2. Get access to all app data coming into Torii in a dedicated page.

With this feature you can:

3. See all apps discovered by Torii, including apps Torii discovered but did not match to a business-related app
4. Easily customize any app matching to fit your organization’s specific needs.

Read more about it in our help center, or try it out now - click here to gain full visibility into your discovered apps.

Bug Fixes and Enhancements

• Personio Integration - Past user definition has been updated to include users who return with the “inactive” status.

Features

• Extend Torii with our Plugin Store 🔌

The Torii Plugin Marketplace provides a space for our customers, developers, and third-party applications to discover and integrate a diverse range of plugins, thereby extending Torii's inherent capabilities. Whether you aim to enhance your workflows, incorporate new features, or interface with other platforms, our Plugin Marketplace serves as your gateway to limitless opportunities.

In conjunction with this launch, we are unveiling three plugins developed in collaboration with our partners: Panorays, Ramp, and Jamf. Moreover, we're introducing two additional Torii plugins that amplify the native functionality of Torii.

Visit the Plugin Store page now to explore the new facets of Torii.

Read more about it on our help center.


• Contract Magic Auto-fill 🪄

Automatically extract and parse contract details from PDFs with our AI-powered magic auto-fill. Try out the magic here.

Read more about it in our help center.


• Magically Fill in Application Details ✍️

When adding a new custom application, simply provide the application name, and let our AI do the rest. From the website to the description and more.

Try the new magic here.

Features

• Unique Workflows for Employees 💡

Enjoy improved workflow customization which makes managing your employees (and non-employees) a breeze! Using the new User type filter, you can create unique workflows that trigger only on employees (or non-employees). For example, you can...

1. Grant access to privileged information (such as access to 1Password vaults) only to employees.
2. Handle inactive licenses differently for employees and external users.
3. Add Employees to different Google groups from other users.

Bug Fixes and Enhancements

• Export overlapping users is now available in the Compare page.

• New workflows can now be created more quickly by selecting “Create from scratch” in the “New workflow” button dropdown menu

• Microsoft 365 license have been renamed:
• Office 365 Business Essentials →

Microsoft 365 Business Basic

• Office 365 Business Premium →

Microsoft 365 Business Standard

• Fixed a bug in the application views that caused the filter not work right after creating certain views.

Features

• Lock Jamf Computers Action 💻

Easily automate locking of workplace computers with the new Jamf action.

With this action, you can also set a password to unlock the user. ThIs must be a 6-digit password.


• Workday Financial Management Integration 💰
• Direct integration with Workday Financial Management is now available.
• Read more about it in our help center.

Bug Fixes and Enhancements

• Staged users in Jamf are no longer incorrectly showing as past users.
• South African Rand 🇿🇦 is now supported as a display currency.

Features

• Enhanced support for User Groups 👨‍👩‍👧‍👦
• User group data is now also available for Azure AD, JumpCloud and OneLogin 🎉
• See additional information about the feature here
• Find more on how to use this feature with your workflows here

Bug Fixes and Enhancements

• The monday.com integration now supports the last used date field.
• The Torii API now supports a query parameter (q) in the Get /apps endpoint.
• We now show the total purchased licenses instead of total available licenses for the Dropbox integration in the licenses page.
• New fields available in the applications page and for use as filters on the “application meet criteria” workflow trigger:
• “Has Integration”
• “Is Connected”
• “Recommended to connect” (this is identical to the recommended to connect page)
• The offboarding behavior was refined. Read more about smart offboarding in our help center

Features

• Employee SOT in Torii enhancements 🏌️‍♀️
• You can now set up filters for your employee Source of Truth in Torii to fine-tune your employee count based on how it is configured in your organization.
• This enhancements also incudes support for IDPs as employee SOT.
• This feature has left Torii Labs and is now available to all customers.
• Read more about employees in Torii in our help center.

Bug Fixes and Enhancements

• Primary owner field is not longer a mandatory field.
• API Changes - The owner field is deprecated and will be removed by the end of 2023. Please use primaryOwner instead..

Features

• New action: Update Application Field 🤸

Automatically update any application field as part of your workflow. Read more about it in our help center

• WP Engine Integration 🚒

Direct integration with WP Engine is now available. Read more about it in our help center.


• Grammarly Integration is Now Out of Beta 📗

Bug Fixes and Enhancements

• Deactivating a Zoom user will now correctly remove all licenses in Torii associated with that user.
• “Source Transaction ID” column was added to Expenses view and enables filtering and sorting based on the transaction ID from the financial integration.

• Suggested app owners are now shown on all Assign App Owner dialog boxes.
• “Back to workflows” link was added to workflow configuration page.
• New personalization token [Trigger.User.Last-name.Initial] is now available in workflows.
• Importing users is now supported in Firefox.

Features

• Cloudflare Integration 🌥️

Direct integration with Cloudflare is now available. Read more about it in our help center.

Bug Fixes and Enhancements

• The “Apps used” column was added to the Past users table. This column displays the number of apps to which a user still has access.

• The “Apps” column was added to the “To do” and “In progress” tabs on the Offboarding page. This column displays the number of apps from which a user should be offboarded.
• JetBrains integration now supports “last used date” for users and licenses.

Features

• Introducing Employees in Torii 👨‍👩‍👦
• Get an accurate representation of your employees in Torii by classifying users' accounts as employees based on the organization's HR management system.

Read more about employees in Torii in our help center.

Enable this feature in Torii Labs (Settings → Labs)

Bug Fixes and Enhancements

• Application filter was added to contracts
• In Contracts table
• In Contract meets criteria workflow trigger

• The annual cost column was added to the Users page.

• Looker integration now support connection via custom URLs.

Features

• Review all Expenses 💰
• Review all matched or unmatched transactions in one place.
• Found a missed or erroneous match? Create a matching rule that will be applied to any similar transaction moving forward.

Read more about it in our help center.

Features

• Schedule Onboarding and Offboarding Workflows ⏰

Automate planned offboarding and onboarding workflows with customizable scheduling:

1. Specify the days of the week and time of day you want your workflows will be triggered
2. Easily offboard and onboard employees across different time zones

The scheduling is available only for workflows with the “User Meets criteria” trigger.

Read more about it in our help center.

Bug Fixes and Enhancements

• You can now configure the offboarding reminders to be sent every day.

• New Fields were added to the “Create Jira Cloud Issue” action:
• Reporter
• Assignee
• Application names are now displayed in the execution log of workflows with the “Contract meets criteria” trigger.
• You can now navigate to the Workflow runs page directly from the configuration page by clicking the “View workflow runs” link.

• When configuring the “Remove user request” action under the Delegate offboarding method in Offboarding settings for an app, the dropdown menu App to remove the user from will pre-select an account that the user has chosen for configuration.

Features

• Paid vs. Free Licenses Update 💡

Get more value out of the license & insight pages by separating between paid & free licenses:

1. On the Insights page, the underutilized application licenses graph will now only take paid licenses into consideration.
2. On the Licenses page, you can now easily switch between viewing all licenses and only paid licenses.

Bug Fixes and Enhancements

• New ADP user fields added:
• ADP Manager
• ADP Title

Features

• Multiple App Owners 👭

Assign multiple employees and create team ownership to reflect the actual state of SaaS ownership in your organization. Use this functionality in a workflow to delegate tasks to App owner teams using the “All app owners” token.

Read more about App owners in our help center.

• ADP Integration ⛑️ Direct integration with ADP Workforce Now is now available. Read more about it in our help center.

Bug Fixes and Enhancements

• Custom integrations now support User App ID as a personalization token.
• New APIs:
• Trigger workflows and app access request policies
• Torii admin audit log
• Workflow action execution logs
• License cost benchmarks are now available for additional licenses types:
• JetBrains: WebStorm, PyCharm
• Office 365: Microsoft 365 E3, Microsoft Apps for Enterprise, Office 365 Enterprise E1
• Tableau: Viewer, Creator

Features

• License Cost Multi-Currency Support 💰

Enter your license cost in Torii in its original currency. Torii will automatically convert the currency and display both the original and the converted value. Read more about it in our help center.

Bug Fixes and Enhancements

• Support for moving predefined fields in “Application Details” and “Contract Details” between groups.

Features

• Offboard Employees in Real-time Based on Updates from Google ⚡️

Torii now constantly monitors a variety of Google events and updates data in real time. You can leverage a new workflow App Event trigger to trigger offboarding immediately when an employee leaves and keep your organization secure.

Read more in our Help center

• SendGrid Integration 🧳

Direct integration with SendGrid is now available. Read more about it in our help center.

The Integration has been released with the following actions:

1. Invite user
2. Delete user

Bug Fixes and Enhancements

• New Paylocity user fields added:
• Job Title
• Termination Date
• Employee Type
• Supervisor
• A new personalization token Contract ID was added to workflows with the Contract Meets Criteria trigger.
• Emails sent upon completion of a user removal task now include the full name of the removed employee.

Features

• Improved Integration Sync Status📱

We significantly improved the integration page UI to provide you with meaningful and actionable insights

1. You can now get a detailed status of each integration, with actionable insights when an issue occurs.
2. Improve your data flow and remove any blockers from unlocking the full potential of your integrations.
3. Read more about it in our help center.

• Third-party App Discovery in Salesforce is Now Available 📡
• An active Salesforce integration will now also improve your Shadow-IT discovery as Torii discovers applications installed from the Salesforce App Marketplace.
• Please note that this discovery is based only on applications connected via OAuth to Salesforce, so not all apps may be discovered.

• New Hubspot Actions 🏖️ 3 new actions are available:
• Create User
• Delete User
• Modify User Role (Enterprise Hubspot account)

Bug Fixes and Enhancements

• Our product updates page is now hosted on https://product-updates.toriihq.com/
• The “Create Azure User” action has been improved to allow setting a custom email address.
• You can now search for text as well as numbers in the contracts table.

Features

• User Count for Integrated Apps 💯

The user count for integrated apps now provides a high degree of granularity, allowing for a more detailed view of the application users. This information is particularly useful for application stakeholders, as it provides a better understanding of the application's use and where improvements can be made.

In addition, the user data provided by the integration is presented in a detailed breakdown, allowing for a more thorough analysis of the user base.

• Support for User Groups and other Multi-value Fields 👫
• You can now view which groups your users are part of.
• You can use this data to create specific, filtered criteria for workflow triggers.
• This capability is currently available for Okta and Google Workspace, with more to come.
• See additional information about the feature here
• Find more on how to use this feature with your workflows here

• Use Secrets in Workflow Actions 🔒

You can now add sensitive secrets to the new Secrets Vault and securely use them as placeholders in your workflow custom actions. Read more about it in our help center

• Reorder Application and Contract Fields ♻️ You can now easily reorder Application and Contracts groups and fields.

• Torii Apps in Okta and Azure AD Now Support SCIM User Provisioning 🌟
• Set up user provisioning with our verified app in the Azure AD marketplace or the Okta marketplace.
• Find out more on how to configure Torii and Azure AD for automatic user provisioning here
• Find out more on how to configure Torii and Okta for automatic user provisioning here

• Multiple Employee Field Type in Application Details 🔖 Define a custom field with multiple employee value selection through the Application details section.

• Sage Intacct Integration 💵 Torii is now an approved Sage Intacct partner. Direct integration with Sage Intacct is now available. Read more about it in our help center. You can also now find Torii in Sage’s App Marketplace.

Bug Fixes and Enhancements

• Manually imported users can now be deleted in bulk.
• A time stamp for the last manual import date was added to the App Users tab under the “Import” button. Read more about it here

• New Personalized Email For App Owners

When inviting App owners to access Torii, you will now benefit from a customized email invitation for App owners.

The invitation email will include a list of applications owned by the app owner, making the invite more tailored to the specific owner. Click here to get more information

Features

• Contracts Multi-Currency Support 💰

Save your contracts in Torii in their original currency. Torii will automatically convert the currency and display both the original and the converted value. Read more about it in our help center.


• Customized Email Logo 💌

Now you can customize the emails sent from Torii by adding your own company logo. Go to Settings → Emails and upload your logo.


• New DocuSign Action 📃

A new action is available - Create User

• New Looker Action 🔭

A new action is available - Create User

• New Datadog Actions 🐶 4 new actions are available:
• Create User
• Disable User
• Add Roles to User
• Remove Roles from User

Bug Fixes and Enhancements

• Unique currency symbols were added to the Canadian dollar (C$), Australian dollar (A$), and New Zealand dollar (NZ$).
• “Title” and “Work Phone” fields have been added to the Create Freshservice Requester action.

Features

• App Contacts Widget 📞

All application contacts can be easily viewed with the new App Contracts widget on the application page.

Read more about it in our help center.

• Reassign Zendesk Tickets Action ♻️

A new action is available - Reassign tickets to another user.

• Looker Actions and Recommendations 👀

License Recommendations and 3 new Looker actions are now supported: Delete, Disable and Enable User.

• Canva Integration is now Out of Beta 🖍️

Bug Fixes and Enhancements

• We now expose all integrated app user IDs as user variables in workflows. Leverage Torii custom action for user lifecycle management when an app requires a user ID instead of email address.

• Google Workspace integration now supports the immediate feedback feature.
• Snowflake integration user accuracy improved.
• Pipedrive and Smartsheet now support connecting multiple accounts.
• New API endpoint - obtain a user list for a given app GET /apps/{idApp}/users

Features

• Canva Integration 🖍️ Direct integration with Canva is now available in beta mode. Read more about it in our help center.

• ZoomInfo Integration 🔍 Direct integration with ZoomInfo is now available in beta mode. Read more about it in our help center.

• Grammarly Integration ✅ Direct integration with Grammarly is now available in beta mode. Read more about it in our help center.

• Dialpad Integration is now Out of Beta ☎️

• Torii is now Certified and Available on the Xero App Store 🌠 The Torii app can now be found in the Xero app store.

Bug Fixes and Enhancements

• Added 4 optional fields to the “Create Microsoft Office 365 User" action:
• First Name
• Last Name
• Job Title
• Department
• Added “Departments” field to the "Create Freshservice Requester” action.
• Updated past user logic for OneLogin to better differentiate between current and past users.
• Office365’s integration now supports the immediate connect feedback feature.
• 365 days was added as a license inactivity period.
• Added default text in the "Update Gmail Signature" action.

Features

• Add Users to Apps 👨‍👨‍👧‍👦

Import a CSV file with a list of users into non-integrated apps and gain complete visibility into your IT status. Read more in our help center.

• Re-order your App/Contract Details Groups 🍭

You can now re-order your Application/Contract Details Groups. This is applicable for both predefined and custom groups.

More info on creating and using these groups can be found in these two help articles.


• Introducing Labs 🧪 Labs give you access to new features’ trial versions and help us gather real-world feedback to improve them. Find and enable new features from the Settings → Labs page. Read more in our help center.

• Workflow Edit History ⏱️ You can now go back in time and preview what was the configuration of a specific workflow in any given time. Workflow Edit History is a lab feature and can be enabled from the Settings → Labs page.

• New Lever & DocuSign Recommendations 🥸

New actionable recommendations for Lever & DocuSign will help you save wasted license costs and ensure that employees who have left your organization don’t have active licenses.

1. Reclaim past users’ licenses

• Show Custom Action Name 🔤

Custom actions in workflows are now more recognizable by having their description (if provided) as part of the name, instead of the generic "HTTP Request" text.


• OneTrust and Litmos Integrations are now Out of Beta 🦄

• New Lever Action 🏗️

A new action is available:

1. Deactivate User

Bug Fixes and Enhancements

• The app state can now be configured when an app is added manually. By default, the app will be added in the "Discovered" state, but it can be edited if needed.

• DocuSign and Lever's integrations now support the Immediate connect feedback feature.
• Inactive users’ report was enhanced with Licenses and Annual cost data.

• Custom action names in workflows now include a description in parentheses.

Features

• License Cost Benchmarks 📊

Our license cost benchmarks allow you to compare the price you are paying per license to the prices similar companies pay using anonymized market data. This will help you ensure you’re getting the best price on SaaS. Read more in our help center.

• Salesforce Recommendations💰

Powered by feature-level usage, these recommendations surface actionable cost-saving opportunities for one of your most costly apps. Available recommendations are:

1. Downgrade underutilized Salesforce licenses
2. Reclaim unused Salesforce licenses
3. Reclaim Salesforce licenses assigned to past users.

Read more in our help center

• New Box Action 📦

A new action is available:

1. Transfer user files

• New Lucidchart Actions 📊

Three new actions are available:

1. Create user
2. Deactivate user
3. Delete user

• New Zendesk Actions 🏖️

Two new actions are available:

1. Create user
2. Upgrade user role

• Lever Integration 🏗️ Direct integration with Lever is now available Read more about it in our help center.

Bug Fixes and Enhancements

• The discovery algorithm of Slack application has been enhanced, and now additional apps should be discovered via Slack integration.
• OneTrust integration now also syncs usage data.
• New user fields for Personio integration:
• Personio Cost Centers
• Personio Team
• Improved usability and flow of Zoom’s Delete User and Unlink User workflow actions.